Adhérents

Avant d’importer ou d’ajouter des adhérents, n’oubliez pas de définir les catégories d’adhérents.

Inscrire un nouvel adhérent

Les adhérents sont ajoutés dans le module “Adhérents”.

  • Aller à : Adhérents

Une fois ici, vous pouvez inscrire un nouvel adhérent.

  • Cliquer sur « Nouvel Adhérent »

    Drop down of patron categories when adding a new patron

Note

Les champs apparaissant dans la fiche adhérent peuvent être définis dans la préférence système BorrowerUnwantedField.

Note

Les champs obligatoires sont définis dans la préférence système BorrowerMandatoryField

  • Tout d’abord, saisissez les informations d’identification de l’adhérent

    'Patron identity' section of the patron form

    • Les titres de civilité sont définis par la préférence système BorrowersTitles

      Note

      Si vous ne souhaitez pas afficher le nom complet d’un utilisateur lors de l’impression d’un ticket, vous pouvez utiliser les versions abrégées du nom contenu dans les champs Initiales ou Autre nom.

      Par exemple :

      Firstname: Nicole C.
      Surname: Engard
      Initials: NCE
      

      Sur le ticket vous pouvez imprimer <<borrowers.initials>> à la place du nom complet (NCE).

      Ou vous pourriez faire quelque chose comme ceci:

      Firstname: Nicole
      Surname: Engard
      Initials: E
      

      Sur le ticket, vous pouvez imprimer les champs <<borrowers.initials>>, <<borrowers.firstname>> à la place du nom complet (E, Nicole).

  • Si l’adhérent est un enfant, il faudra le rattacher à un adhérent adulte (garant)

    'Patron guarantor' and 'Non-patron guarantor' sections of the patron form

    Note

    Guarantors can only be attached to patrons whose category has “Can be guarantee” set to “Yes”.

    • If the guarantor is a patron of the library, click “Add guarantor” to search your system for an existing patron

      Search for patron pop up window

    • Cliquer sur “Sélectionner” pour choisir l’adhérent

      List of results from the patron search when searching for a guarantor

    • Les relations entre adhérents sont à paramétrer dans la préférence système borrowerRelationship

      Patron guarantor section of the add new patron form with a patron selected as guarantor, the Relationship drop down menu is open, the options are father and mother

      Note

      Il est possible d’ajouter plus d’un garant au compte d’un adhérent (les deux parents par exemple).

    • Si le garant n’est pas un adhérent, vous pouvez quand même ajouter ses informations dans la section « Garant non adhérent ».

  • Saisissez ensuite l’adresse principale et les coordonnées

    Main address section of the add new patron form

    Note

    The street type drop-down menu is populated by the ROADTYPE authorized values

    The Contact information section of the new patron form

    • Pour les informations de contact, notez que les premiers téléphone et courriel de l’adhérent sont ceux qui apparaissent sur les notifications et tickets imprimés (reçus, transferts, réservations) pendant les transactions. La première adresse courriel est aussi celle utilisée pour les messages envoyés à l’adhérent.

    • The “Main contact method” can be used in reports and for staff to know which method to use first when trying to contact the patron.

  • Vous pouvez aussi enregistrer une adresse alternative pour chaque adhérent. Elle pourra par exemple être utilisée dans un cadre universitaire pour conserver l’adresse du domicile de l’adhérent.

    'Alternate address' section of the patron form

  • Chaque adhérent peut avoir un contact alternatif. Un contact alternatif peut être un parent ou un tuteur, par exemple.

    'Alternate contact' section of the patron form

  • La section de la gestion de la bibliothèque inclut des valeurs propres à la bibliothèque

    'Library management' section of the patron form

    • Un numéro de carte est automatiquement créé si vous avez paramétré la préférence système autoMemberNum sur ce mode

      Note

      For a newly installed system, this preference will start at 1 and increment by 1 each time after. To have it start with the starting number of your barcodes, enter the first barcode by hand in the patron record and save the patron. After that, the field will increment that number by 1.

    • Si vous avez choisi accidentellement la mauvaise catégorie d’adhérent au moment de sa création, vous pouvez la changer ici.

    • Les tris 1 et 2 sont utilisés à des fins statistiques pour votre bibliothèque

    • “Allow auto-renewal of items” is used to control whether this patron’s checkouts will be renewed according to the circulation rules. If set to ‘Yes’, items for which automatic renewal is enabled in the circulation rules will be automatically renewed. This requires the automatic_renewal cronjob to run daily. If set to ‘No’, items for which automatic renewal is enabled in the circulation rules will not be automatically renewed.

    • Protected: protected patrons cannot be deleted either manually or by batch. Use this for system patrons such as statistical patrons, SIP2 patrons, the self checkout user, or superadmins.

      Version

      The “Protected” option was added in version 23.11 of Koha.

    • “Vérifier les prêts précédents” permet de vérifier l’historique de prêt de l’adhérent, pour voir s’il a emprunté ce document précédemment. Cette fonction outrepasse le réglage dans les catégories d’adhérents et celui de la préférence système CheckPrevCheckout.

    • Preferred language for notices: if TranslateNotices is set to allow, you will be able to choose among the installed languages the language in which the patron would prefer to receive notices (such as overdue notices and advanced notices).

  • Ensuite, la section de configuration de la bibliothèque comprend des paramètres supplémentaires de la bibliothèque

    'Library set-up' and 'OPAC/Staff login' sections of the patron form

    • La date d’inscription est automatiquement renseignée à la date du jour.

    • La date d’expiration sera automatiquement calculée en fonction des catégories d’adhérents

    • La note OPAC est une note à destination de l’adhérent, elle apparaîtra sur le compte de l’adhérent à l’OPAC

      'Messages for you' box in the patron's online account with a note saying 'This is an OPAC note'

      Note

      Voir également les notifications à l’OPAC

    • La Note de circulation est destinée uniquement au personnel de la bibliothèque et apparaîtra lors du prêt d’un document à l’adhérent

      Circulation note appearing in red to the right of the checkout box

  • Les identifiants et mots de passe sont utilisés par les adhérents pour se connecter à leur compte à l’OPAC. Ils sont également utilisés par les bibliothécaires pour se connecter à l’interface professionnelle de Koha.

  • Si vous avez activé le module Public empêché (avec la préférence système HouseboundModule), vous pourrez choisir un rôle pour les services aux publics empêchés pour cet adhérent.

    'Housebound roles' section of the patron form

  • Si vous avez paramétré des attributs et identifiants supplémentaires dans l’administration, ils apparaîtront ensuite

    'Additional attributes' section of the patron form, there is one attribute called 'Department' with a drop-down menu, a subheading 'Additional ID', with another attribute called 'Employee #'

  • Enfin, si vous avez paramétré la préférence système EnhancedMessagingPreferences sur “Autoriser”, vous pouvez choisir les préférences de notifications pour cet adhérent.

    'Patron messaging preferences' section of the patron form

    See the definition of each notice in the advance notices and hold notices section

    Avertissement

    Ces préférences systèmes outrepasseront ce que vous paramétrez via les catégories d’adhérents

    Avertissement

    Cette préférence peut être modifiée via l’OPAC par l’adhérent si la préférence système EnhancedMessagingPreferencesOPAC est paramétrée sur “Afficher”.

  • Quand vous avez fini, cliquez sur Enregistrer.

Si le système détecte un adhérent en double, il vous le signale.

'Duplicate patron record' warning with options to view existing patron record, to edit existing record or to save as new record

Note

Consultez la préférence système PatronDuplicateMatchingAddFIelds pour consulter ou changer quels champs sont utilisés pour détecter des doublons d’adhérents. Par défaut, il y a le nom, le prénom et la date de naissance.

Si vous avez défini un âge minimum ou maximum dans la catégorie des adhérents où la date de naissance doit être saisie, Koha vous avertira que l’adhérent que vous êtes en train d’ajouter est trop vieux ou trop jeune pour la catégorie d’adhérents que vous avez sélectionnée:

Warning 'The following fields are wrong. Please fix them. Patron's age is incorrect for their category. Ages allowed are 5-17.'

If the patron’s category has an enrollment fee, the fee will be charged to the patron’s account when the account is created. You can then manage the charge in the patron’s accounting tab.

Ajout rapide d’un nouvel adhérent

Si votre banque de prêt est en surcharge et que vous souhaitez inscrire rapidement un adhérent, vous pouvez utiliser la fonction  » ajout rapide « . Il s’agit d’une version abrégée du formulaire d’ajout d’adhérent avec seulement quelques champs nécessaires à remplir.

Cette fonctionnalité utilise deux préférences système : BorrowerMandatoryField et PatronQuickAddFields. Ce sont les deux préférences système qui déterminent les champs du formulaire d’ajout rapide.

Pour ajouter rapidement un adhérent, aller dans le module Adhérents

  • Aller à : Adhérents

Cliquer sur le bouton « Ajout rapide d’un adhérent »

You will be asked to choose a patron category.

Then, you will be presented with a shortened form.

Add patron

Once the form is filled out, click on “Save”.

If you need to access the full form, you can click on “Show full form” above the “Save” button.

Ajout d’un adhérent Bibliothécaire

Tous les membres professionnels doivent être enregistrés en tant qu’adhérents de type « Professionnel ». Suivre les étapes normales dans Ajouter un adhérent pour inscrire un professionnel. Pour donner aux professionnels les droits d’accès à l’interface professionnelle, suivre les étapes dans Permissions des adhérents

Important

Pensez bien à donner aux professionnels un identifiant et un mot de passe sûrs.

Ajout d’un adhérent de type statistique

Une façon de garder une trace des documents consultés à la bibliothèque est de les passer en prêt sur la carte d’un adhérent de type Statistique. L’enregistrement des prêts n’enregistre alors aucun prêt, il enregistre juste l’utilisation des documents dans la bibliothèque. Pour utiliser cette méthode, il faudra d’abord paramétrer dans les catégories d’adhérents une catégorie Statistique.

image420

Ensuite, vous devez créer un compte adhérent de type statistique.

Add statistical patron

Next, follow the steps put forth in the “Add a new patron” section of this manual. Since this patron is not a real person, simply fill in the required fields, the correct library and nothing else.

To learn about other methods of tracking in house use visit the tracking inhouse use section of this manual.

Dupliquer un adhérent

Parfois, lorsque vous ajouter une nouvelle famille dans votre système, vous ne voulez pas taper encore et encore les informations de contact. Koha vous permet de dupliquer un adhérent et de changer seulement les parties que vous voulez (ou que vous avez besoin de) modifier.

  • Ouvrez la fiche de l’adhérent sur lequel vous voulez vous baser vos duplications.

  • Cliquez sur le bouton “dupliquer” en haut de la fiche

    Row of action buttons at the top of the patron's detail page: Edit, Add guarantee, Change password, Duplicate, Print, Search to hold, Add message, Schedule pickup, and More

  • Tous les champs ont été copiés sauf les prénom, date de naissance, civilité, numéro de carte, identifiant OPAC et mot de passe OPAC. Complétez les champs manquants et cliquez sur « Enregistrer »

    Duplicate patron

    • Note

      En cliquant sur un champ déjà rempli, la donnée s’efface (et vous permet de gagner du temps au niveau de la mise à jour)

  • Vous serez redirigé vers une page consacrée au nouvel adhérent

    Duplicated patron

Adding patron images

You can add patron pictures to help identify patrons. To enable this feature, you must first set the patronimages system preference to “Allow”.

If the preference is set to “Allow”, you will see a placeholder image under the patron’s name on the left of the screen.

Patron details page, the patron's image on the left of the screen is a placeholder represented by a silhouette with an interrogation mark

Click the “Add” button on the placeholder image.

Patron photo pop-up modal, with options to upload an image or take a picture

You have the option of either uploading an existing picture from the computer or taking a picture with the webcam.

To upload an existing image, click “Browse” or “Choose file” to find the image on your computer and click “Upload” to load the image in the patron’s file.

Avertissement

Attention, il y a une limite de taille de l’image de 100 ko, nous vous conseillons une image de 200x300 pixels, mais les plus petites tailles fonctionnent également.

To take a picture with the webcam, click the “Take photo” button once the webcam is facing the patron. The system will take a picture and present it to you for review. If you are satisfied, click “Upload”. If not, click “Retake photo” to take a new picture. You can also download the picture by clicking “Download photo”.

Pour télécharger un lot de photos, utilisez l’outil Ajouter des photos de l’adhérent.

Modifier des adhérents

Il y a dans Koha de nombreuses façons de modifier la fiche d’un adhérent.

  • Pour modifier l’intégralité de la fiche de l’adhérent, cliquez sur le bouton Modifier qui se trouve en haut de la fiche.

    Row of action buttons at the top of the patron's detail page: Edit, Add guarantee, Change password, Duplicate, Print, Search to hold, Add message, Schedule pickup, and More

  • To edit a specific section of the patron record (for example the “Library use” section) click the “Edit” button beside the section.

    Library use section of the patron's detail page

Edit the patron’s file and click “Save”.

Avertissement

Note that changing your own username will log you out of Koha.

Modifying patron passwords

Patron passwords are not recoverable.

The stars on the patron details page next to the password label are always there even if a password isn’t set.

If a patron forgets their password, the only option is to reset their password.

This can be done from the staff interface. To change the patron’s password, click the “Change password” button.

Change username and/or password form

  • Koha cannot display existing passwords as they are encrypted in the database. Leave the field blank to leave password unchanged.

  • Ce formulaire peut générer automatiquement un mot de passe de façon aléatoire. Si vous cliquez sur le lien « cliquer pour compléter avec un mot de passe généré automatiquement. Le mot de passe affichésera un texte ».

Avertissement

Note that changing your own username here will log you out of Koha.

Changing the password through this form will also update the password expiry date, as set in the patron category.

Si la préférence système NotifyPasswordChange est activée, l’adhérent recevra un message lui indiquant que son mot de passe a été modifié.

Note

Le contenu de ce courriel peut être personnalisé avec l’outil Notifications et tickets. Le code du courrier est PASSWORD_CHANGE.

If the OpacResetPassword system preference is enabled, or if the patron category allows it, you can also send a password reset email to the patron by clicking on “More” and choosing “Send password reset”.

More button in a patron's account is open, the options are renew patron, set permissions, send welcome email, send password reset, delete, update child to adult patron, and export today's checked in barcodes

This will send a password reset email to the patron, similar to the one sent if they click on the “Forgot your password?” link on the OPAC. However, the reset link is set to expire after 5 days rather than 2 days when it is sent this way.

Note

The content of the email can be customized with the Notices and slips tool. The code of the letter is STAFF_PASSWORD_RESET.

Only staff members with “superlibrarian” permissions can see and change the password expiry date manually. This date can be changed by clicking the “Edit” button at the top of the patron’s record, or the “Edit” button next to the “Library use” section.

Adding patron flags

Restrictions are used to prevent patrons from checking out.

Patrons can also be blocked from checking items out by setting patron flags.

Patron account flags section of the patron edit form, options are Gone no address yes/no and lost card yes/no

If you would like your circulation staff to confirm a patron’s address before checking items out to the patron, set the “Gone no address” flag. This will create a warning when checking out.

Warning Cannot check out Address: patron's address flagged as in doubt

If the patron reports that they have lost their card you can set the “Lost card” flag to prevent someone else from using that card to check items out.

Warning Cannot check out Lost: patron's card is flagged as lost

If you would like to bar a patron from the library you can add a manual restriction.

Patron restrictions section of the patron edit form, add a manual restriction with fields for comment and expiration date

Note

This is the same as the restrictions tab at the bottom of the patrons details page.

Note

A patron can automatically be restricted with the Overdue/notice status triggers

If you enter in a date and/or note related to the restriction, you will see that in the restricted message as well.

Checkout is blocked for this patron because the patron is restricted

Adding notes and messages to a patron record

You can leave notes in a patron record. There are several ways to do this: you can either add a circulation note or an internal message. These will not show in the OPAC for the patron to see. If you want the patron to see the notes and messages, use OPAC notes and OPAC messages.

Circulation notes

Circulation notes are added to the patron’s file through the add patron form or the edit patron form, in the “Library set-up” section.

'Library set-up' and 'OPAC/Staff login' sections of the patron form

In the staff interface, circulation notes will be in the “Library use” section of the patron’s file.

Library use section of the patron's detail page

Circulation messages

Internal messages are added to the patron’s file using the “Add message” button.

Row of action buttons at the top of the patron's detail page: Edit, Add guarantee, Change password, Duplicate, Print, Search to hold, Add message, Schedule pickup, and More

To leave an internal message, choose « Staff - Internal note » in the “Add a message for” field. Enter your message in the box, or choose a predefined message in the drop-down menu.

Pop-up modal for 'Add message' with the option 'Add a message for Staff - Internal note' chosen

Note

Predefined messages are added in the BOR_NOTES authorized value category

Once saved, the internal message is shown in bold red on the patron’s detail page in the staff interface, at the top of the page just under the row of action buttons.

Internal message appearing in the patron's detail page in the staff interface just under the edit buttons

It will also appear on the checkout page, to the right of the checkout box.

Internal message appearing in the patron's checkout page to the right of the checkout box

If you need to edit the message, click the “Edit” button next to the message, edit the text and click “Save”.

Changing children to adults

Children patrons do not become adults automatically in Koha unless the update patron categories cron job is running.

To upgrade a child patron to and adult patron category manually go to the “More” menu and choose “Update child to adult patron”.

More button in a patron's account is open, the options are renew patron, set permissions, send welcome email, send password reset, delete, update child to adult patron, and export today's checked in barcodes

You will then be presented with a pop up window asking which one of your adult patron categories this child should be updated to.

Table to choose an adult category

Note

This list shows the patron categories that have the category type “adult”.

Renouveler le compte d’un adhérent

When renewing a patron account you can either edit the the expiry date manually in the patron record or use the “Renew patron” option from the More menu in the toolbar at the top.

Renew account of the patron

Using the latter the new expiry date will be calculated using the enrollment period configured for the patron category of the user. The system preference BorrowerRenewalPeriodBase determines if the new expiry date will be calculated from the current date or from the old expiry date.

One advantage of using the “Renew patron” option is that it will be logged as a membership renewal in the action_logs table and be visible as such when using the Log viewer or the Modificaton log from the patron account.

The renewal date of the patron account will be visible on the details tab.

Show renewal date on patron account

Si l’adhérent relève d’une catégorie d’adhérent ayant des frais d’adhésion, ces frais seront ajoutés aux frais de renouvellement. Vous pouvez gérer les frais dans l’onglet Comptabilité de l’adhérent.

Supprimer le compte d’un adhérent

From the “More” drop-down, the patron account can be deleted.

image1469

There will be an alert if the patron has checkouts, holds, fines or credits.

  • If a patron has current checkouts, the deletion will not be possible.

    image1470

  • If a patron has outstanding fines, the deletion will not be possible.

    image1468

  • If a patron has unused credits, the option to delete the patron is possible but there will be a warning.

    image1471

  • If a patron has existing holds on their account, the option to delete the patron is possible. The hold will be cancelled and moved to the old_reserves table.

    image1462

  • If a patron has public or shared lists, those will be deleted along with the patron, unless the ListOwnershipUponPatronDeletion system preference is set to “change owner of these lists”.

  • If a patron is protected, the “Delete” option will be disabled. To delete the patron anyway, edit the patron and choose “No” under “Protected” in the “Library management” section, save, and then delete.

    The 'More' menu in a patron file is opened, the mouse cursor is on the greyed out 'Delete' option where a tip saying 'Patron is protected' is displayed.

Gestion des comptes par les adhérents

Si vous autorisez des adhérents à modifier leur compte via l’OPAC avec la préférence OPACPatronDetails alors vous devrez approuver tous les changements dans l’interface professionnelle avant qu’ils soient appliqués. S’il y a des modifications d’adhérent en attente de validation, elles apparaîtront sur le tableau de bord de l’interface professionnelle en-dessous de la liste des modules (avec d’autres éléments attendant une validation).

image438

Note

Les administrateurs verront les modifications pour tous les sites, les autres membres du personnel ne verront que les modifications des lecteurs qui appartiennent au site auquel ils sont connectés.

En cliquant sur le lien “Adhérents demandant des modifications” vous accéderez à une liste d’adhérents avec les changements demandés.

image439

A partir de là, vous pouvez « Approuver » et appliquer les modifications de l’inscription de l’usager, « Supprimer » et remplacer les changements ou « Ignorer » et laisser les changements en attente pour les reprendre plus tard.

Si vous souhaitez voir la fiche de l’utilisateur en entier, vous pouvez cliquer sur le lien “Détails utilisateur” à la droite des boutons. Ceci ouvrira un nouvel onglet.

Fusionner des fiches adhérents

Si vous vous retrouvez accidentellement avec un adhérent avec deux cartes, il est possible de fusionner leurs fiches afin de ne pas perdre leur historique de prêt ou leurs réservations.

  • Dans la liste des adhérents, cochez les fiches que vous voulez fusionner et cliquez sur « Fusionner les adhérents sélectionnés ».

image1326

Note

It is possible to merge more than two records at a time.

  • Select the patron record you want to keep

    image1327

  • If necessary, click the “Compare patrons” button to see the differences between the different accounts.

    The compare screen shows both patron files next to each other with differences highlighted

  • Click the “Merge patrons” button.

The checkouts and statistics will be transferred to the right record and the other one will be deleted.

image1328

Permissions de l’adhérent

Les permissions de l’adhérent sont utilisées pour définir les droits des bibliothécaires dans l’interface professionnelle.

Important

Chaque bibliothécaire doit avoir au moins la permission “catalogue” d’activée afin de pouvoir avoir accès à l’interface professionnelle.

Définir les permissions des adhérents

  • Sur la fiche de l’adhérent, cliquez sur le bouton « Plus » et choisissez « Définir les permissions » pour modifiez les autorisations de l’adhérent.

    On the patron's account the "More" button is clicked and a dropdown menu is shown with "Set permissions" highlighted

  • You will be presented with a list of preferences, some of which can be expanded by clicking the “Show details” link on the right title.

    Form showing all patron permissions with none currently selected

  • In all cases, if the parent permission is checked, the user has all the child permissions. If you want to set permissions on a more granular level, expand the section and only check the permissions you want that user to have.

Définition des permissions de l’adhérent

  • Access to all librarian functions (superlibrarian)

    Note

    Avec cette permission totale, il n’y a pas besoin d’en choisir d’autres

  • Check out and check in items (circulate)

    • Remaining circulation permissions (circulate_remaining_permissions)

      • This permission grants all circulation rights except those covered by permissions listed below

    • Forcer le prêt malgré une limitation fixée (force_checkout)

      • With this permission a staff member will be allowed to override a check out restriction in the following cases:

        • restriction d’âge

        • le document est emprunté par un autre adhérent

        • le document n’est pas pour le prêt

        • l’adhérent a des documents en retard

        • le document est perdu

        • le document est très demandé

        • le document est réservé

    • Marquer les notes de prêt comme Vue/Non vues (manage_checkout_notes)

      • The permission to manage the checkout notes written by users

        through the OPAC

    • Manage curbside pickups (manage_curbside_pickups)

      • The permission to manage patron curbside pickup appointments

    • Gérer les suspensions des comptes (manage_restrictions)

      • Le personnel a la permission d’enlever une suspension sur la fiche d’un adhérent

    • Générer un rapport des documents en retard (overdues_report)

      • L’autorisation de lancer les rapports de retards se trouve dans le module Circualtion

    • Outrepasser le blocage de renouvellement (override_renewals)

      • With this permission, a staff member can override renewals if there is a restriction

      • Nécessite que le professionnel dispose des droits circulate_remaining_permissions

  • Staff access, allows viewing the catalogue in staff interface (catalogue) Required for staff login.

    Important

    This permission must be given to all staff members to allow them to log into the staff interface

  • Manage Koha system settings (Administration panel) (parameters)

    • Manage account debit and credit types (manage_accounts)

    • Manage additional fields for baskets or subscriptions (manage_additional _fields)

      • Permet d’accéder à la section des champs supplémentaires

      • Important

        This permission requires that the staff member also have the “Edit an existing subscription” permission from the “Manage serial subscriptions” section and the “Manage basket and order lines” permission from the “Acquisition and/or suggestion management” section

    • Manage audio alerts (manage_audio_alerts)

      • The ability to access the audio alerts configuration in the administration module.

    • Manage authorized value categories and authorized values (manage_auth_ values)

      • The ability to access the auhorized values configuration in the administration module.

    • Manage background jobs (manage_background_jobs)

      • The ability to access the jobs management section of the administration module.

    • Gérer les règles de circulation (manage_circ_rules)

    • Manage circulation rules form any library (manage_circ_rules_from_ any_libraries)

      • If not set the logged in user can only edit circulation rules from their own library

      • The staff member still has to have the “Manage circulation rules” permission above.

    • Gérer les villes et communes (manage_cities)

      • The ability to access the cities and towns configuration in the administration module.

    • Gérer les sources de classification et leurs règles de remplissage (manage_classifications)

    • Gérer la configuration des colonnes (manage_column_config)

    • Manage curbside pickups (manage_curbside_pickups)

    • Gérer la configuration du Vouliez-vous dire ? (manage_didyoumean)

      • L’autorisation d’accéder à la configuration des Vouliez-vous dire? dans la partie administration.

    • Manage authentication providers (manage_identity_providers)

    • Gérer les alertes de circulation (manage_item_circ_alerts)

    • Manage item search fields (manage_item_search_fields)

      • The ability to access the item search fields configuration in the administration module.

    • Gestion des types de document (manage_itemtypes)

      • L’autorisation d’accéder à la configuration des types de document dans la partie administration.

    • Manage keyboard shortcuts for the advanced cataloging editor (manage_ keyboard_shortcuts)

      • L’autorisation d’accéder à la configuration des raccourcis clavier dans le module Administration

    • Gérer les bibliothèques et les groupes de bibliothèque (manage_libraries)

    • Manage Mana KB content sharing (manage_mana)

    • Gérer les grilles MARC de catalogage et d’autorités et les tester (manage_marc_frameworks)

    • La possibilité d’accéder aux pages de configuration, dans le module Administration, des grilles de catalogage MARC, types d’autorité, liens Koha - MARC, et tests des grilles de catalogage MARC.

    • Gérer les règles de concordance (manage_matching_rules)

    • Manage OAI sets (manage_oai_sets)

    • Manage extended patron attributes (manage_patron_attributes)

    • Manage patron categories (manage_patron_categories)

    • Manage search engine configuration (manage_search_engine_config)

      • La possibilité d’accéder à la configuration du moteur de recherche dans le module Administration. Note : cette section ne sera visible que si la préférence système SearchEngine est paramétrée sur “Elasticsearch”.

    • Manage saved search filters (manage_search_filters)

    • Gérer la configuration Z39.50 et des serveurs SRU (manage_search_targets)

      • L’autorisation d’accéder à la configuration des serveurs Z39.50/SRU dans la partie administration.

    • Gérer les fournisseurs de SMS (manage_sms_providers)

      • La possibilité d’accéder à la configuration des fournisseurs de SMS dans le module Administration. Note : cette section ne sera visible que si la préférence système SMSSendDriver est paramétrée sur “Courriel”.

    • Manage SMTP servers (manage_smtp_servers)

    • The ability to access the SMTP servers section of the administration to add new SMTP servers.

    • Manage system preferences (manage_sysprefs)

    • Manage library transfer limits and transport cost matrix (manage_transfers)

    • Manage usage statistics settings (manage_usage_stats)

    • Autres permissions de paramétrage du système (parameters_remaining_permissions)

      • The ability to access all remaining areas in the administration module.

  • Add, modify and view patron information (borrowers)

    • Ajouter, modifier et afficher les informations de l’adhérent (edit_borrowers)

      • Le droit d’accéder au module Adhérents pour afficher les fiches d’adhérents, autant pour ajouter de nouveaux adhérents que les modifier.

    • View patron information from any libraries (view_borrower_infos_from_any_libraries)

    • If not set the logged in user will only be able to access patron information from their own library or group of libraries.

  • Set user permissions (permissions)

    • The ability to set permissions for other staff members

  • Place and modify holds for patrons (reserveforothers)

    • Modify holds priority (modify_holds_priority)

      • Allows staff members to alter the holds priority (moving patrons up and down the queue)

    • Faire des réservations pour les usagers (place_holds)

      • Allows staff members to place holds in the staff interface

  • Edit catalog (Modify bibliographic/holdings data) (editcatalogue)

    • Use the advanced cataloging editor (advanced_editor)

      • Grants the ability to use the advanced cataloging editor in the cataloging module

      • Note

        Staff members with this permission need to also have the “Edit catalog (Modify bibliographic/holdings data)” permission

    • Supprimer tous les exemplaires à la fois (delete_all_items)

      • Droit d’utiliser l’option “Supprimer tous les exemplaires” trouvée sous le menu “Modifier” dans le module Catalogage

    • Edit any item including items that would otherwise be restricted (edit_any_item)

      • Ability to edit items belonging to libraries from other library groups.

    • Editer le catalogue (Modifier les données bibliographiques / d’exemplaires) (edit_catalogue)

      • Possibilité d’accéder à toutes les fonctions de catalogage via la page Catalogage <#cataloging>

    • Edit items (edit_items)

    • Limiter la modification exemplaires aux sous-champs définis dans la préférence système SubfieldsToAllowForRestrictedEditing (edit_items_restricted)

      • If checked, the staff member will only be able to modify some item subfields

      • Note

        Veuillez noter que l’autorisation “Modifier les exemplaires” est toujours nécessaire

    • Fast cataloging (fast_cataloging)

    • Create, update and delete item editor templates owned by others (manage_item_editor_templates)

    • Create, update and delete item groups, add or remove items from an item group (manage_item_groups)

  • Manage patrons fines and fees (updatecharges)

    • Faire une remise sur les débits pour les adhérents (discount)

      • Grant the ability to apply discounts to charges

    • Add manual credits to a patron account (manual_credit)

    • Add manual invoices to a patron account (manual_invoice)

    • Montants crédités aux adhérents (paiement)

      • Grant the ability to reimburse credits to patrons

    • Rembourser des paiements aux adhérents (remboursement)

      • Grant the ability to refund payments that patrons have already made to the library

    • Autres permissions permettant de gérer les amendes et frais (remaining_permissions)

      • Grant the ability to manage fines and fees other than the actions described in the other sub-permissions (discounts, payouts, refunds and writeoffs)

    • Write off fines and fees (writeoff)

      • Grants the ability to write off patron fees

  • Acquisition management (acquisition)

    Avertissement

    All the acquisitions sub-permissions give access to the acquisitions home page. That means that staff who have one or more of the following permissions will be able to view the budgets, search and view vendor information, and view invoices.

    • Ajouter et supprimer les budgets (sans possibilité de modification) (budget_add_del)

      • Grants the ability to add funds and delete funds within a budget

      • Note that the budget_manage and budget_modify permissions are required for this one to work correctly

    • Manage funds (budget_manage)

      • Donne la possibilité d’accéder à la page d’administration des budgets

      • Note that this only gives viewing access to the page, you will need to give your staff budget_add_del and budget_modify if you want them to be able to make changes to the funds

    • Manage all funds (budget_manage_all)

      • Grants viewing access to all funds regardless of restrictions on them (owner, user or library restrictions)

      • Note that the budget_manage permission is required

    • Modifier les budgets (modifier les lignes existantes, sans pouvoir en créer de nouvelles) (budget_modify)

      • Grants the ability to edit fund information and amounts

      • Note that the budget_add_del and budget_manage permissions are required for this one to work correctly

    • Manage contracts (contracts_manage)

    • Gérer les devises et taux de change (currencies_manage)

    • Delete baskets (delete_baskets)

      • Grants the ability to delete baskets

      • The staff member must also have the order_manage permission to be able to view the baskets in order to delete them.

    • Delete invoices (delete_invoices)

      • Grants the ability to delete invoices

    • Manage EDIFACT transmissions (edi_manage)

    • Edit invoices (edit_invoices)

      • Grants the ability to edit invoices (modify invoice information such as the invoice number, billing or shipping date, add adjustments, etc.)

      • The staff member will not be able to receive orders against an invoice unless they have the order_receive permission as well

    • Gérer les bordereaux de commande (group_manage)

    • Merge invoices (merge_invoices)

    • Gérer les paniers et lignes de commande (order_manage)

      • Grants the ability to place orders, including creating baskets, adding order lines, closing baskets, etc.

    • Gérer tous les paniers et lignes de commande, quelques soient les restrictions qui leur sont attribuées (order_manage_all)

      • Grants the ability to manage all baskets and orders even if they are restricted to the owner, users or library

      • Note that the order_manage permission is required

    • Réceptionner les commandes et gérer les colis (order_receive)

      • Grants the ability to create invoices, receive items and claim late orders

    • Gérer les budgets (period_manage)

      • Grants access to the budget administration page and the ability to create, edit and delete budgets

      • This permission does not give the ability to edit budget funds.

    • Gérer les prévisions budgétaires (planning_manage)

      • Grants the ability to view budget planning

      • Note that the budget_manage and the period_manage permissions are required for this one to work

    • Reopen closed invoices (reopen_closed_invoices)

      • Grants the ability to reopen closed invoices

    • Manage vendors (vendors_manage)

  • Gestion des suggestions

    • Gérer les suggestions d’achat (suggestions_manage)

  • Use all tools (tools)

    • Access to the files stored on the server (access_files)

    • Perform batch extend due dates (batch_extend_due_dates)

    • Télécharger les photos des adhérents par lots ou une à une (batch_upload_patron_images)

    • Supprimer les anciens adhérents et rendre anonyme l’historique des prêts / lectures (supprime l’historique de lectures des adhérents) (delete_anonymize_patrons)

    • Définir les jours de fermeture de la bibliothèque (edit_calendar)

    • Rédiger des annonces pour l’OPAC et l’interface professionnelle (edit_news)

    • Paramétrer les relances pour les documents en retard (edit_notice_status_triggers)

    • Définir les notifications (edit_notices)

    • Lancer la modification par lot des adhérents (edit_patrons)

    • Edit quotes for the quote-of-the-day feature (edit_quotes)

    • Exporter des données bibliographiques et d’exemplaires (export_catalog)

    • Importer des données sur les adhérents (import_patrons)

    • Perform inventory of your catalog (inventory)

    • Lancer la suppression par lot d’exemplaires (items_batchdel)

    • Lancer la modification par lot d’exemplaires (items_batchmod)

    • Limiter la modification par lot d’exemplaires aux sous-champs définis dans la préférence système SubfieldsToAllowForRestrictedBatchmod (items_batchmod_restricted)

    • Créer des étiquettes et des codes à barres imprimables à partir des données du catalogue et des adhérents (label_creator)

    • Gérer les profils d’export CSV (manage_csv_profiles)

    • Add, edit and delete patron lists and their contents (manage_patron_lists)

    • Gérer les notices MARC téléchargées, incluant l’importation dans le catalogue et l’annulation de l’importation (manage_staged_marc)

    • Gérer les modèles de transformation MARC (marc_modification_templates)

    • Modérer les commentaires des adhérents (moderate_comments)

    • Modérer les tags des adhérents (moderate_tags)

      • Aller à l’outil de gestion des Tags

    • Effectuer la suppression de notices (bibliographiques ou autorités) par lot (records_batchdel)

    • Effectuer la modification de notices (bibliographiques ou autorités) par lot (records_batchmod)

    • Gérer les collections tournantes (rotating_collections)

      • Aller à l’outil de ref:Collections tournantes <rotating-collections-label>

    • Planifier les tâches à exécuter (schedule_tasks)

    • Télécharger des notices MARC dans le réservoir (stage_marc_import)

    • Upload any file (upload_general_files)

    • Upload local cover images (upload_local_cover_images)

    • Gérer les fichiers téléversés (upload_manage)

      • Access to uploaded files via the Upload tool

      • Note that the upload_general_files permission is required for this permission to work

    • Consulter les logs du système (view_system_logs)

  • Modifier des autorités (editauthorities)

    • Grants the ability to create, edit and delete authority records

    • Note that it is possible to search authority records with only the catalogue permission

  • Manage serial subscriptions (serials)

  • Allow access to the reports module (reports)

    • Reports found on the Circulation page are not controlled by this permission; this only controls access to the Reports module

    • Reports in the Statistics wizard section and the other reports on the main reports page can be run with any one of the following permissions. They only affect the SQL reports.

    • Créer des rapports SQL (create_reports)

    • Supprimer des rapports SQL (delete_reports)

      • The ability to delete saved SQL reports

      • Note that you need execute_reports in order to be able to delete them

    • Exécuter des rapports SQL (execute_reports)

  • Allow staff members to modify permissions for other staff members (staffaccess)

    • This permission requires the borrowers permission above

  • Réserves de cours (coursereserves)

  • Koha plugins (plugins)

    • Configure plugins (configure)

      • Gives the ability to run the “configure” section of a plugin if it has one

      • Note that the staff member needs either the report permission or the tool permission (below) in order to be able to access the plugins

    • Manage plugins (manage)

      • Possibilité d’installer ou de désinstaller les plugins

      • Note that the staff member needs either the report permission or the tool permission (below) in order to be able to access the plugins

    • Use report plugins (report)

      • Possibilité d’utiliser les plugins rapport

    • Utiliser les plugins outils (tool)

      • Possibilité d’utiliser les plugins outils

  • Lists (lists)

    Important

    All staff members have permission to create, modify and delete their own lists. These permissions are only necessary if you’d like to give a staff member permission to edit or delete public lists that they have not created.

    • Delete public lists (delete_public_lists)

      • The ability to delete public lists created by someone else

    • Edit public lists contents (edit_public_list_contents)

      • The ability to change the contents of public lists that have the « Permitted staff only » permission.

    • Edit public lists (edit_public_lists)

      • The ability to edit the name, settings, and permissions of a public list owned by someone else.

      • This does not give the staff member permission to change the contents of the list, unless the list permissions allow them to.

  • Patron clubs (clubs)

    • Créer et modifier des clubs (edit_clubs)

      • Créer et modifier les clubs d’adhérents avec :ref:` l’outil Club d’adhérents <patron-clubs-label>`

    • Créer et modifier des modèles de clubs (edit_templates)

    • Enroll patrons in clubs (enroll)

      • Enroll patrons from the patron file

      • The borrowers permissions is required in order to enroll patrons in clubs

  • Create and modify interlibrary loan requests (ill)

  • Self check modules (self_check)

    • Se connecter au module de retour en libre service (self_checkin_module)

      Note

      This permission prevents the patron from using any other OPAC functionality

  • Perform self checkout at the OPAC (self_checkout_module)

    Note

    This permission should be used for the patron matching the AutoSelfCheckID system preference

  • Manage stockrotation operations (stockrotation)

    • Add and remove items from rotas (manage_rota_items)

      • Staff with only this permission will be able to manage the items in the rotas, but not the rotas themselves

    • Create, edit and delete rotas (manage_rotas)

      • Staff with only this permission will be able to manage the rotas, but not the actual items

  • Gestion de la trésorerie (cash_management)

    • Add, edit and archive cash registers (manage_cash_registers)

    • Access the point of sale page and take payments (takepayment)

      • Grants access to the point of sale module

  • Recalls (recalls)

    • Gérer les rappels pour les adhérents (manage_recalls)

      • Grants access to the recall management page

  • Manage the electronic resources module (erm)

    • This permission serves two purposes

      • Donne accès au personnel aux notices ERM (Contrats, Licences, Collections numériques etc.)

      • Library staff MUST have this permission in order to be attached as Agreement and License Users on Agreement and License records

  • Allow staff to change logged in library (loggedinlibrary)

    Note

    Staff members who do not have this permission will only be able to log into their home library.

Informations adhérent

Quand vous examinez la fiche d’un adhérent, vous choisissez parmi les onglets de gauche, le type d’information que vous souhaitez voir.

  • Aller à : Adhérents > Parcourir ou chercher un adhérent > Cliquer sur le nom de l’adhérent

Check out

Pour des informations sur le prêt de documents, cliquez sur la section Prêt de ce manuel.

Les membres du personnel peuvent accéder à l’écran de leurs propres emprunts en cliquant sur leur nom d’utilisateur situé en haut à droite de l’interface professionnelle et en choisissant “Mes prêts”

image1178

Details

Note

Les membres du personnel peuvent accéder aux détails de leur compte en cliquant sur leur nom d’utilisateur situé en haut à droite de l’interface professionnelle et en choisissant “Mon compte”

The user menu at the top of the page in the staff interface, the cursor is on the 'My account' option.

Toutes les informations des adhérents apparaissent dans l’onglet Détails. Celui-ci inclut les coordonnées, des notes, attributs et identifiants de l’adhérent, préférences de messagerie, etc remplis lors de l’ajout de l’adhérent.

image1359

Dans le cas où les adhérents sont “Enfant” ou “Professionnel”, leurs garants associés apparaissent sur la fiche adhérent.

  • A child patron will list their guarantor

    image443

  • On the guarantor’s record, all children and/or professionals will be listed

    image444

If the age of the patron is outside the age range defined in their patron category a warning will appear on their record.

image1461

Circulation summary

Below the patron’s information on the details screen is a tabbed display of the items they have checked out, overdue, and on hold, among other things.

Checkouts

The first tab shows the items the patron currently has checked out. The number of current checkouts will be displayed in the tab title.

List of checkouts in a patron's record

Note

Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : issues-table, sous la rubrique Adhérents).

Click “Configure” at the top right of the table to access the administration module directly.

Relatives” checkouts

If the patron has family at the library, staff can see what the other family members have checked out. The total number of checkouts among all family members will be displayed in the tab title.

The Relatives' checkouts tab in a patron's summary page on the OPAC

Note

Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : relatives-issues-table, sous la rubrique Adhérents).

Click “Configure” at the top right of the table to access the administration module directly.

Charges

The Charges tab will only show in the patron accounts that have unpaid amounts or unused credits. The total amount of unpaid charges or unused credits will be displayed in the tab title.

The tab will show the total amount, without any details. To see the details, go to the accounting tab.

Charges tab showing the total owed

Guarantees” charges

This tab will appear if the patron has guarantees and those guarantees have unpaid charges in their account. The total amount owed by guarantees will be displayed in the tab title.

The tab will show the guarantee’s name and the total unpaid amount, without any details. To see details, go to the guarantee’s accounting tab.

Guarantees' charges tab showing the patrons guarantees who have unpaid amounts, with links to their records

Holds

If the patron has holds, the number of holds will appear on this tab’s title and the details will appear in the tab.

Table of patron's current holds

Note

The barcode and call number will only appear on item-level holds or holds that have been confirmed. Record-level holds that are not waiting to be picked up will not have barcodes or call numbers.

From here you can manage the patron’s holds: change the pickup library, cancel or suspend holds.

Note

Vous serez autorisés à suspendre les réservations seulement si la préférence système SuspendHoldsIntranet est paramétrée sur « Permettre ».

Note

Si, lors de la suspension d’une réservation, vous souhaitez pouvoir définir une date de ré-activation automatique de la réservation, paramétrez la préférence système AutoResumeSuspendedHolds sur « Permettre » et assurez-vous d’activer le cron job unsuspend_holds cron job.

Recalls

If recalls are enabled, currently active recalls requested by the patron will appear in this tab. The number of active recalls will be displayed in the tab title.

The Recalls tab in a patron's detail page shows all the recalls placed by this patron

From here staff members can see the status of each recall and manage them.

Article requests

If the ArticleRequests system preference is enabled, and the circulation rules allow it, the patrons will be able to request articles, either through the OPAC or in the staff interface. The number of active requests will be displayed in the tab title.

The details of the patron’s request, and its status, are visible in this tab.

Article request tab in the patron record

Claims

If the patron has claimed they returned items, but those were not checked in, the claims will be shown in this tab. The number of resolved and unresolved claims will be displayed in the tab title. The first number, in green (or in gray if it’s 0), represents the number of resolved claims and the second number, in yellow (or in gray if it’s 0), represents the number of unresolved claims.

Patron's claims tab

From this tab, staff can edit claim notes and resolve claims.

Restrictions

L’onglet Suspensions s’affichera sur toutes les fiches adhérents. Si l’adhérent n’est pas suspendu, cela sera aussi précisé.

Restrictions tab of the patron's file says "Patron is currently unrestricted" and there is an option to add a manual restriction

Si l’adhérent est suspendu, les précisions s’afficheront dans l’onglet Suspensions.

There are at least four kinds of restrictions:
  • Manual

  • Overdues

  • Suspension

  • Quitus

Using the “Add manual restriction” link you can add a restriction to the patron record from here. This can be used for any type of restriction you need to put manually on a patron record.

Form to add a restriction on the patron's file

  • Type: if the PatronRestrictionTypes system preference is enabled, you will have a choice of restriction types. This list can be managed from the patron restriction types administration page

  • Comment: enter a comment to explain the restriction

  • Expiration: optionally enter an expiration date for this restriction. If there is no expiration date, the restriction will stay on the file until it is removed. If there is an expiration date, the restriction will automatically be expired and it will show in gray.

    Version

    Expired restrictions are marked as such as of Koha version 23.11. In prior versions, if a restriction was expired, it looked the same as an active restriction, but it stopped blocking circulation nonetheless.

    Note

    Expired restrictions will stay visible in the patron’s file, but will not block circulation.

    You can use the cleanup_database.pl cronjob with the –restrictions flag to automatically remove expired restrictions.

List of restrictions currently on the patron's file, with the type of restriction, the comment, the expiration date and the date it was added. One of the restrictions expired in the past and is displayed in gray with the (expired) mention next to the date

The overdues restrictions are automatically set when overdue notices are sent if you specified you wanted the patron restricted in the overdue notice/status triggers tool.

Cette suspension ne sera levée automatiquement au retour des documents en retard que si la préférence système AutoRemoveOverduesRestrictions est paramétrée sur “Permettre”.

In the circulation rules, you can choose to fine users by suspending them instead of (or in addition to) fining them money. In that case, returning an overdue document will trigger a suspension restriction.

Patrons may also be restricted if you have issued a discharge for them. Once the discharge is validated, the patron is automatically restricted.

Patrons can also be restricted by setting flags in their accounts.

Restrictions on a patron record will block checkouts. In fact, a message will appear in red when going to the checkout page.

Checkout is blocked for this patron because the patron is restricted

Les suspensions peuvent aussi empêcher le renouvellement des documents si la préférence système RestrictionBlockRenewing est paramétrée sur “bloquer”.

On the OPAC, patrons will get a message saying their account is frozen. They will not be able to place holds from the OPAC.

Message in the patron's account that says 'Please note: Your account has been frozen. Comment: Vandalism in study room 3 End date: 08/15/2022 Usually the reason for freezing an account is old overdues or damage fees. If your account shows to be clear, please contact the library. Go to your account page'

If you have patrons that have more than one restriction, you can choose to cumulate their restriction periods or not through the CumulativeRestrictionPeriods system preference.

Note

If you want to restrict patrons from doing various actions if their record is not pristine, check the following system preferences:

  • Set the OverduesBlockCirc system preference to “Block” to prevent patrons who have overdue materials from checking out other materials.

  • Set the OverduesBlockRenewing system preference to “block renewing for all the patron’s items” or “block renewing only for this item” to prevent patrons who have overdue materials from renewing their loans.

  • Enter values in the noissuescharge and NoIssuesChargeGuarantees system preferences in order to block checking out to patrons who have more than a certain amount in fines or to patrons whose guarantees owe more than a certain amount.

  • Enter a value in the maxoutstanding system preference to prevent patron from placing holds on the OPAC if they owe more than a certain amount.

  • Enter a value in the OPACFineNoRenewals system preference to prevent patron who owe more than a certain amount to renew their loans from the OPAC.

  • Set the BlockExpiredPatronOpacActions system preference to “Block” if you want to prevent patron whose membership has expired to place hold or renew their loans from the OPAC.

Clubs

If you use patron clubs, patrons will have a tab in their record indicating which club they are enrolled in, if any. The first number in the tab title is the number of clubs in which the patron is enrolled, and the second number is the number of clubs the patron is not enrolled in.

Clubs tab in the patron's record

Accounting

The patron’s complete accounting history will appear on the Accounting tab. The Accounting tab will show all types of charges and credits: overdue fines, membership fees, rental fees, hold fees and any other charge you may have for patrons.

Transactions tab in the patron's accounting tab in the staff interface

Note

Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : account-fines).

Note

It’s possible to print a summary of outstanding charges and unused credits in the patron’s account by clicking “Print” at the top of the page and choosing the “Print account balance”.

Menu at the top of a patron's account, the 'Print' button is pressed and the options are Print summary, Print slip, Print quick slip, Print account balance, Print overdues, and Print checkin slip

“Print summary” will print a full summary of the patron’s account, including outstanding charges.

The Transactions tab will show you the following columns:

  • Date: the date the charge, payment or credit was posted

    • Dans le cas des amendes, la date affichée sera le dernier jour où l’amende a été accumulée

  • Account type: what type of charge, payment or credit it is

    • In cases where an account type may have an accompanying status it will be displayed alongside the account type in brackets.

  • Description of charges: a description of the charges including the due date for overdue items and a link to the item record where one is available

    Note

    For overdue fines, the default is the title and the due date. You can customize this by editing the OVERDUE_FINE_DESC template in the Notices and slips tool.

  • Barcode: if the charge is linked to a particular item, the barcode is displayed

  • Call number: if the charge is linked to a particular item, the item’s call number is displayed

  • Due date: if the charge is an overdue fine, the due date is displayed

  • Checkin date: if the charge is an overdue fine, the checkin date is displayed

  • Checkout date: if the charge is an overdue fine, the check out date is displayed

  • Home library: if the charge is linked to a particular item the home library is displayed

  • Note: toutes les notes à propos des frais/paiement

    • Si vous autorisez vos utilisateurs à payer leurs amendes via l’OPAC par PayPal (EnablePayPalOpacPayments) ,vous verrez une Note qui indique “PayPal” pour les frais payés avec cette méthode

  • Montant: le montant total du paiement ou des frais

  • Montant à recouvrer: le montant des frais affiché doit être payé

  • Actions :

    • A selection of actions available to take upon the account line as detailed below

En haut du tableau, vous pouvez cliquer sur “Filtrer les transactions payées” pour cacher toutes les transactions complétées et au-dessus de ce bouton, vous pouvez utiliser la boite de recherche pour trouver une amende ou un frais particulier.

Actions

Action buttons will be available for the different account lines depending on the user’s permissions and the account type and status.

  • A button to print or email a receipt or invoice for that line item

    Note

    If the line item is a credit (payment, writeoff or other credit), the receipt that will be printed will be the ACCOUNT_CREDIT notice. It can be customized in the Notices and slips tool.

    If the line item is a debit (a charge), the invoice that will be printed will be the ACCOUNT_DEBIT notice. It can be customized in the Notices and slips tool.

  • A button to show further details about the charge and any payments that have been made

  • A button to void (reverse) a payment/credit

    • This button will only appear on a payment/credit line. Upon voiding the line it will reverse the payment process restoring the amountoutstanding for any debts/debits which the payment/credit may have previously been used to offset. This action is most commonly used to correct cases where a payment was recorded but never actually received. The credit line will be set to a zero amount and updated to VOID.

  • A button to cancel (remove) a charge/debit

    • This button will only appear on a charge/debit line that has not already had any payment/credits applied to it. Upon cancelling the line it will be marked as “Cancelled” and a CANCELLATION line will be added and offset against it. This action is most commonly used to correct cases where a charge was made mistakenly.

  • A button to pay against charges/debits with outstanding amounts

    • This button will appear against any charge/debit with an outstanding amount. The subsequent page can be used to pay or writeoff the line partially or in full with a PAYMENT or WRITEOFF line will being added.

  • A button to issue a payout of credit

    • This button will appear against any credit line that has an amount outstanding and you have the payout permission. It allows the librarian to return outstanding credit to the patron and record the action with a PAYOUT line.

  • A button to issue a refund against a charge/debit

    • This button will appear against any charge/debit line that has been paid or partially paid and you have the refund permission. The subsequent modal dialogue will allow you to partially or fully refund the offset debt, either in CASH or by means of a credit added to the account.

  • A button to apply a discount to a charge/debit

    • This button will appear against any charge/debit which has not already been offset by a credit/payment and you have the discount permission. The subsequent modal dialogue will allow you to add a discount upon the charge.

Charging fines/fees

La plupart des frais et des amendes seront facturés automatiquement si le cron job lié aux amendes est activé. Les amendes seront aussi facturées au retour d’un document en retard, si la préférence système CalculateFinesOnReturn est activée.

  • Fines will be charged based on your circulation and fines rules

  • Les frais de réservation seront calculés en fonction des règles que vous avez définies dans l’administration des Types et Catégories adhérent

  • Le coût du prêt est facturé sur le base du paramétrage dans l’administration des Types de document

  • Marquer un exemplaire “perdu” dans la page de modification des exemplaires facturera automatiquement à l’adhérent le prix public du document.

  • Créer un adhérent dans une catégorie avec frais d’inscription.

  • Renouveler l’adhésion d’un adhérent d’une catégorie avec des frais d’inscription.

  • Les charges de demandes d’article seront calculées sur la base de la section Frais de demandes d’article des règles de circulation.

Creating manual invoices

For fees that are not automatically charged, staff can create a manual invoice.

Note

Staff need the manual_invoice (or superlibrarian) permission in order to add manual credits to a patron’s account.

  • Click on the “Create manual invoice” tab

    Create manual invoice form

    • Type: choose the type of invoice to create.

      Note

      Pour ajouter des valeurs à la liste déroulante des types de facture, ajoutez-les à aux types de débit dans le module Administration.

    • Barcode: if the fee is associated with an item you can enter its barcode so that the line item shows a link to that item.

    • Description: enter the description of the charge.

    • Note: if needed, add a note about this charge.

    • Amount: enter the amount of the charge, do not enter currency symbols, only numbers and decimals

    • If any additional fields were set up for account line debits, they will appear here.

  • Click “Save” to charge the amount to the patron’s account, or

  • Click “Save and pay” to charge the amount to the patron’s account and go directly to the payment page.

Paying and writing off charges

Each account line can be paid in full or written off using the “Make a payment” tab.

Make a payment tab in the patron's accounting section

Note

Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : pay-fines-table).

Each account line can be paid in full, partially paid, or written off.

Paying an individual charge in full

To pay an individual charge in full:

  • If you need to add a note about the payment, click “Add note” and type in the note before proceeding.

  • Click the “Pay” button next to the charge to be paid in full.

    Make a payment tab in the patron's accounting section

A table will show the details of the charge being paid, the full amount of the charge will be populated for you in the “Amount being paid” and the “Amount tendered” fields.

Note

If you made a mistake and this charge should be written off instead, you can switch between “Pay” and “Write off” mode using the buttons located at the top of this tab. See Writing off an individual charge below.

Form to pay an individual charge

  • Amount being paid: this is the amount that will be debited from the charge. When paying a charge in full, this should be the full amount.

  • Amount tendered: this is the actual amount handed to you by the patron, it will be used to calculate the change. For example, if a patron has a 2.75$ fine to pay, and they pay with a 5$ bill, enter 5 in “Amount tendered”.

  • Change to give: if the amount being paid and the amount tendered are different (i.e. more money was collected) the amount of change to be given will be displayed.

  • Type de paiement : choisir le type de paiement.

    Note

    This field will only appear if one or more values are defined under the PAYMENT_TYPE authorized value.

    Note

    This field will be required if either the UseCashRegisters system preference or the RequirePaymentType system preference is enabled.

  • Si la préférence système UseCashRegisters est activée, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Note

    Si la préférence système UseCashRegisters est activée, et que le type de paiement CASH est choisi, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Whether or not this field is required when another payment type is chosen is determined by the RequireCashRegister system preference.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Confirm”.

  • Si de la monnaie doit être rendue à l’adhérent, un pop-up apparaîtra pour vous le rappeler; cliquer sur “Oui” pour confirmer que vous avez rendu le bon montant et confirmer le paiement.

    Un pop-up disant 'Le montant perçu est supérieur au montant impayé Le montant perçu de l'adhérent est supérieur au montant à payer. La monnaie à rendre est de 2.25. Confirmer ce paiement ? avec des boutons Oui et Non

The charge’s outstanding amount will be set to zero (fully paid), and a payment line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_PAYMENT letter, which can be modified in the Notices and slips tool.

Partially paying an individual charge

To partially pay an individual charge:

  • Click the “Pay” button next to the charge to be partially paid.

    Make a payment tab in the patron's accounting section

A table will show the details of the charge being paid, the full amount of the charge will be populated for you in the “Amount being paid” and the “Amount tendered” fields.

Note

If you made a mistake and this charge should be written off instead, you can switch between “Pay” and “Write off” mode using the buttons located at the top of this tab. See Partially writing off an individual charge below.

Form to pay an individual charge, the amount of the charge is 6.75$, the amount to be paid is 5$ and the amount tendered is 5$

  • Amount being paid: this is the amount that will be debited from the charge. When partially paying a charge, enter the amount that should be paid.

  • Amount tendered: this is the actual amount handed to you by the patron, it will be used to calculate the change. For example, if a patron has a 2.75$ fine to pay, and they pay with a 5$ bill, enter 5 in “Amount tendered”.

  • Change to give: if the amount being paid and the amount tendered are different (i.e. more money was collected) the amount of change to be given will be displayed.

  • Type de paiement : choisir le type de paiement.

    Note

    This field will only appear if one or more values are defined under the PAYMENT_TYPE authorized value.

    Note

    This field will be required if either the UseCashRegisters system preference or the RequirePaymentType system preference is enabled.

  • Si la préférence système UseCashRegisters est activée, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Note

    Si la préférence système UseCashRegisters est activée, et que le type de paiement CASH est choisi, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Whether or not this field is required when another payment type is chosen is determined by the RequireCashRegister system preference.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Confirm”.

  • Si de la monnaie doit être rendue à l’adhérent, un pop-up apparaîtra pour vous le rappeler; cliquer sur “Oui” pour confirmer que vous avez rendu le bon montant et confirmer le paiement.

    Un pop-up disant 'Le montant perçu est supérieur au montant impayé Le montant perçu de l'adhérent est supérieur au montant à payer. La monnaie à rendre est de 2.25. Confirmer ce paiement ? avec des boutons Oui et Non

The charge will be updated to show the original amount and the current amount outstanding, and a payment line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_PAYMENT letter, which can be modified in the Notices and slips tool.

Paying an amount towards all charges

To pay an amount towards all charges:

  • Click the “Pay amount” button.

    Make a payment tab in the patron's accounting section

The total amount outstanding in the patron’s account will be displayed, and populated for you in the “Amount being paid” and the “Amount tendered” fields.

Form to pay an amount towards all charges

  • Total amount outstanding: this is the total unpaid charges in the patron’s account.

  • Amount being paid: this is the amount that will be debited from the outstanding amount. Enter the amount that will be paid.

  • Amount tendered: this is the actual amount handed to you by the patron, it will be used to calculate the change. For example, if a patron has a 2.75$ fine to pay, and they pay with a 5$ bill, enter 5 in “Amount tendered”.

  • Change to give: if the amount being paid and the amount tendered are different (i.e. more money was collected) the amount of change to be given will be displayed.

  • Type de paiement : choisir le type de paiement.

    Note

    This field will only appear if one or more values are defined under the PAYMENT_TYPE authorized value.

    Note

    This field will be required if either the UseCashRegisters system preference or the RequirePaymentType system preference is enabled.

  • Si la préférence système UseCashRegisters est activée, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Note

    Si la préférence système UseCashRegisters est activée, et que le type de paiement CASH est choisi, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Whether or not this field is required when another payment type is chosen is determined by the RequireCashRegister system preference.

  • Note: if needed, add a note about this payment.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Confirm”.

  • Si de la monnaie doit être rendue à l’adhérent, un pop-up apparaîtra pour vous le rappeler; cliquer sur “Oui” pour confirmer que vous avez rendu le bon montant et confirmer le paiement.

    Un pop-up disant 'Le montant perçu est supérieur au montant impayé Le montant perçu de l'adhérent est supérieur au montant à payer. La monnaie à rendre est de 2.25. Confirmer ce paiement ? avec des boutons Oui et Non

The charges” outstanding amounts will be updated, with the payment applied to oldest charges first, and a payment line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_PAYMENT letter, which can be modified in the Notices and slips tool.

Paying selected charges

To pay only some charges:

  • Check the selection boxes next to the charges to be paid.

    Make a payment tab in the patron's accounting section, two of the three charges are selected

  • Click the “Pay selected” button.

The total outstanding amount for the selected charges will be displayed, and populated for you in the “Amount being paid” and the “Amount tendered” fields.

Form to pay an amount towards selected charges

  • Total amount outstanding: this is the total unpaid amount for the selected charges.

  • Amount being paid: this is the amount that will be debited from the total outstanding amount of the selected charges. Enter the amount that will be paid.

  • Amount tendered: this is the actual amount handed to you by the patron, it will be used to calculate the change. For example, if a patron has a 2.75$ fine to pay, and they pay with a 5$ bill, enter 5 in “Amount tendered”.

  • Change to give: if the amount being paid and the amount tendered are different (i.e. more money was collected) the amount of change to be given will be displayed.

  • Type de paiement : choisir le type de paiement.

    Note

    This field will only appear if one or more values are defined under the PAYMENT_TYPE authorized value.

    Note

    This field will be required if either the UseCashRegisters system preference or the RequirePaymentType system preference is enabled.

  • Si la préférence système UseCashRegisters est activée, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Note

    Si la préférence système UseCashRegisters est activée, et que le type de paiement CASH est choisi, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

    Whether or not this field is required when another payment type is chosen is determined by the RequireCashRegister system preference.

  • Note: if needed, add a note about this payment.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Confirm”.

  • Si de la monnaie doit être rendue à l’adhérent, un pop-up apparaîtra pour vous le rappeler; cliquer sur “Oui” pour confirmer que vous avez rendu le bon montant et confirmer le paiement.

    Un pop-up disant 'Le montant perçu est supérieur au montant impayé Le montant perçu de l'adhérent est supérieur au montant à payer. La monnaie à rendre est de 2.25. Confirmer ce paiement ? avec des boutons Oui et Non

The selected charges” outstanding amounts will be updated, with the payment applied to oldest charges first, and a payment line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_PAYMENT letter, which can be modified in the Notices and slips tool.

Writing off all charges

To write off all charges in a patron’s account:

  • Click the “Write off all” button

    Make a payment tab in the patron's accounting section

  • Confirm the writeoff

All charges” outstanding amounts will be set to zero (fully paid/written off), and a writeoff line will be added in the patron’s transactions.

Writing off an individual charge

To write off a single charge:

  • If you need to add a note about the writeoff, click “Add note” and type in the note before proceeding

  • Click the “Write off” button next to the charge to be written off

    Make a payment tab in the patron's accounting section

A table will show the details of the charge being written off, the full amount of the charge will be populated for you in the “Writeoff amount” field.

Note

If you made a mistake and this charge should be paid instead, you can switch between “Pay” and “Write off” mode using the buttons located at the top of this tab. See Paying an individual charge in full above.

Form to write off an individual charge

  • Writeoff amount: this is the amount that will be debited from the charge. When writing off a charge completely, this should be the full amount.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Write off this charge”

The charge’s outstanding amount will be set to zero (fully paid/written off), and a writeoff line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_WRITEOFF letter, which can be modified in the Notices and slips tool.

Partially writing off an individual charge

To partially write off a single charge:

  • If you need to add a note about the writeoff, click “Add note” and type in the note before proceeding

  • Click the “Write off” button next to the charge to be written off

    Make a payment tab in the patron's accounting section

A table will show the details of the charge being written off, the full amount of the charge will be populated for you in the “Writeoff amount” field.

Note

If you made a mistake and this charge should be paid instead, you can switch between “Pay” and “Write off” mode using the buttons located at the top of this tab. See Partially paying an individual charge above.

Form to write off an individual charge

  • Writeoff amount: this is the amount that will be debited from the charge. When partially writing off a charge, enter the amount to be written off.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Write off this charge”

The charge will be updated to show the original amount and the current amount outstanding, and a writeoff line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_WRITEOFF letter, which can be modified in the Notices and slips tool.

Writing off selected charges

To write off only some charges:

  • If you need to add a note about the writeoff, click “Add note” and type in the note before proceeding

  • Check the selection boxes next to the fines to be written off

    Make a payment tab in the patron's accounting section, two of the three charges are selected

  • Click the “Writeoff selected” button

The total outstanding amount for the selected charges will be displayed, and populated for you in the “Writeoff amount” field.

Note

If you made a mistake and this charge should be paid instead, you can switch between “Pay” and “Write off” mode using the buttons located at the top of this tab. See Paying selected charges above.

Form to write off selected charges

  • Writeoff amount: this is the amount that will be debited from the charge. When writing off the charges completely, this should be the full amount.

  • Note: if needed, enter a note about this writeoff.

  • If any additional fields were set up for account line credits, they will appear here.

  • Click “Confirm”

The selected charges” outstanding amounts will be updated, with the writeoff applied to oldest charges first, and a writeoff line will be added in the patron’s transactions.

Note

Si la préférence système FinePaymentAutoPopup est activée, une fenêtre de dialogue pour imprimer sera affichée. L’impression du reçu suit le modèle ACCOUNT_CREDIT, qui peut être modifié dans l’outil Notifications et tickets. Si de la monnaie a été rendue pour cette transaction, les détails seront inclus à l’utilisation de cette préférence système.

In addition to printing receipts you can enable email receipts for payment and writeoff transactions with the UseEmailReceipts system preference. The email sent uses the ACCOUNT_WRITEOFF letter, which can be modified in the Notices and slips tool.

Cancel fines or fees

If a user was charged for something and it’s an error, you can cancel the fee by clicking the “Cancel charge” button in the Actions column.

A line in the patron's accounts for a manual fee, still unpaid. At the end of the line, there are buttons 'Print', 'Detail', 'Pay', 'Cancel charge', and 'Apply discount'

Once clicked a new line will be added to the account for a “Cancelled charge” of the same amount as the cancelled charge. The charge that was cancelled will now have the “Cancelled” status and the amount outstanding will be 0.

Two lines in the patron's account. The first is for a 'Cancelled charge', the amount is -5. The second is for a 'Manual fee (Cancelled)', the amount is 5 and the outstanding amount is 0.

If you cancelled a charge by mistake, you can void the cancellation (see Void payments below).

Void payments

If you accidentally mark and item as paid, you can reverse that line item by clicking “Void” to the right of the line

image457

  • Once clicked a new line item will be added to the account showing the payment as ‘Voided’. The payment line is added back to the Pay fines tab as an outstanding charge.

    image458

Creating manual credits

Les crédits manuels peuvent être utilisés pour payer partiellement des amendes ou pour annuler toute une amende.

Note

Staff need the manual_credit (or superlibrarian) permission in order to add manual credits to a patron’s account.

  • Click “Create manual credit”.

    Create a manual credit form

    • Type: choose the type of credit to apply.

      Note

      To add additional values to the manual credit type drop-down menu, add them to the credit types in the Administration module.

    • Barcode: if this credit is associated with an item you can enter that item’s barcode so that the line item links to the right item.

    • Description: enter the description of the credit.

    • Note: if needed, add a note about this credit.

    • Amount: enter the credit’s amount, do not enter currency symbols, only numbers and decimals.

    • Transaction type: choose the type of credit.

      Note

      This field will only appear if one or more values are defined under the PAYMENT_TYPE authorized value.

      Note

      This field will be required if either the UseCashRegisters system preference or the RequirePaymentType system preference is enabled.

    • Si la préférence système UseCashRegisters est activée, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

      Note

      Si la préférence système UseCashRegisters est activée, et que le type de paiement CASH a été utilisé, vous devrez choisir une caisse sur laquelle enregistrer la transaction.

      Whether or not this field is required when another transaction type is chosen is determined by the RequireCashRegister system preference.

    • If any additional fields were set up for account line credits, they will appear here.

  • Click “Add credit”.

This will add a credit line to the patron’s account.

Note

If the AccountAutoReconcile system preference is set to “Do”, the credit will automatically be used to reduce the outstanding amounts in the patron’s account, starting with the oldest charges.

Note

If the AutoCreditNumber system preference is enabled, credits will be numbered.

Printing invoices

Il y a un lien Imprimer sur la droite de chaque compte. Cliquez sur ce lien pour imprimer une facture qui contiendra la date et la description de l’opération, ainsi que le solde du compte.

image461

Routing lists

A list of all of the serial routing lists the patron belongs to will be accessible via the “Routing lists” tab on the patron record.

image462

Dans ce tableau, vous pouvez voir et modifier toutes les listes de routage de cet adhérent.

image463

Historique de prêts

L’onglet d’historique des prêts est affiché si vous avez paramétré la préférence système intranetreadinghistory pour ce faire. Si vous avez paramétré la préférence système OPACPrivacy sur “Autoriser”, et si l’adhérent a décidé que la bibliothèque ne pouvait pas garder l’historique de ses prêts, cet onglet n’affichera que les exemplaires qui sont actuellement empruntés.

Table of patron's circulation history

Note

  • Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : checkouthistory-table).

To see when an item was renewed and by whom, click ‘View’ in the Number of renewals column.

Item renewals pop-up

Si vous souhaitez exporter la liste de codes à barres de documents retournés aujourd’hui, vous trouvez cette option dans le menu “Plus” en haut à droite de la page.

image465

Ceci va générer un fichier texte avec un code à barres par ligne.

Holds history

The holds history tab shows all the holds the patron has made, with their status.

image1496

Note

  • Vous pouvez personnaliser les colonnes de ce tableau dans la section Configurer les colonnes du module Administration (référence du tableau : holdshistory-table).

Log des modifications

Si vous avez configuré BorrowersLog pour suivre les changements apportés aux fiches des adhérents, l’onglet Log des modifications sera visible. Il indiquera quand ces changements auront été faits. Si vous avez aussi activé IssueLog, vous verrez en plus les prêts et retours sur cet écran.

image466

  • Le champ Bibliothécaire montre le numéro d’adhérent (utilisateur) de la personne qui a effectué les changements.

  • Le module des listes des “MEMBRES” pour le module adhérent

  • L’action vous informera quelle action a été enregistrée

  • Le champ Objet affiche le numéro d’adhérent qui est en train d’être modifié (dans l’exemple au-dessus, c’était la modification de sa propre fiche)

Notifications

Les préférences de notification des adhérents sont définies à la création ou lors de la modification d’un adhérent. Cet onglet montre les messages qui ont été envoyés ainsi que ceux qui sont en attente d’expédition.

image467

Vous verrez le texte complet du message qui a été envoyé en cliquant sur son titre.

image468

If the message has a status of sent or failed you will have the option to “resend” the message to the patron by clicking the “resend” button found under the status.

image469

Statistiques

Selon la valeur de votre préférence système StatisticsFields, vous pouvez voir les statistiques de circulation par adhérent.

image470

Fichiers

Si vous avez activé la préférence EnableBorrowerFiles, alors l’onglet “Fichiers” sera visible dans la page d’informations de l’adhérent.

image471

Ici vous pouvez télécharger un fichier qui sera associé à la fiche de l’adhérent.

image472

Tous les fichiers chargés vont apparaître au dessus du formulaire à partir duquel d’autres fichiers peuvent être chargés.

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Suggestions d’achat

Si l’adhérent a déjà fait une suggestion d’achat, vous verrez un onglet Suggestions d’achat sur la fiche adhérent.

Purchase suggestions page in the patron's account

De là vous pouvez voir toutes les suggestions faites par l’adhérent et leurs statuts, vous pouvez aussi créer une suggestion d’achat au nom de l’adhérent en cliquant sur le bouton “Nouvelle suggestion d’achat” en haut de la page.

Learn more about managing purchase suggestions in the Acquisitions chapter of this manual.

Quitus adhérent

Un quitus est un document certifiant que l’adhérent n’a plus de prêt en cours, ni de réservation. Pour activer cette option sur la fiche de l’adhérent vous devez régler la préférence système useDischarge sur “Permettre”.

Note

In France, a « quitus » (« discharge ») is needed if you want to register for an account in a library or a university.

Note

Les bibliothèques universitaires requiers souvent que votre dossier soit complètement réglé avant que vous puissiez graduer

Emitting a discharge

To generate a discharge for a specific patron, click the “Discharges” tab on the left of the patron record.

Tabs on the left of a patron record in the staff interface, the Discharges tab is selected

Or click on the “More” button and choose “Discharge”.

More button in a patron's account is open, the options are renew patron, set permissions, send welcome email, send password reset, delete, update child to adult patron, and export today's checked in barcodes

If the patron can have a discharge generated, it will have a button that says “Generate discharge”

Generate discharge button

If the patron has checkouts or holds, you’ll see a message explaining why the patron cannot be discharged.

Message reading 'Cannot edit discharge: the patron has checked out items.'

Once the letter is generated you will have a PDF to download.

Note

You can customize this message in the Notices and slips tool. The letter code is DISCHARGE.

Note

You can style the PDF using the NoticeCSS preference, or add inline CSS in the DISCHARGE letter in the Notices and slips tool.

The patron will have a restriction added to their account.

Restrictions tab in the patron's record showing a discharge restriction

A history of discharges will be added to the “Discharges” tab.

A list of discharges for this patron, with date requested and date validated

Approving discharge requests

Patrons can request discharges via the OPAC. Any pending discharges will be listed below the menu buttons on the main staff interface page, with other pending requests.

Prompt on staff interface homepage to view pending article requests, pending purchase suggestions, patrons requesting modifications, pending catalog concerns, pending checkout notes, and pending OPAC problem reports

Clicking the pending discharge request link will open a screen where you can approve those discharges by clicking “Allow”.

Table of pending discharge requests, with Allow button at the right of each

Adhérents empêchés

There are three roles a patron can have in regard to housebound circulation:

Important

In order to use the housebound module, the HouseboundModule and ExtendedPatronAttributes system preferences must be enabled.

Sélectionneur

Le sélectionneur a la charge de choisir les documents pour l’adhérent empêché.

Si vous avez activé le module Public empêché, avec la préférence système HouseboundModule, vous verrez que les adhérents ont maintenant une nouvelle section dans leur fiche, appelée “Rôles pour les services aux publics empêchés”.

View of a patron file, after the main block with the patron's contact information, there is a 'Housebound roles' block

Cliquez sur le bouton “Ajouter” pour signaler cet adhérent comme “Sélectionneur”.

'Housebound roles' section of the patron form, the 'Chooser' role is set to 'Yes'

Livreur

Le livreur a la charge d’apporter les documents choisis à l’adhérent empêché, un jour et une heure précis.

Dans les “Rôles pour les services aux publics empêchés”, cliquez sur le bouton “Ajouter” pour signaler cet adhérent comme “Livreur”.

'Housebound roles' section of the patron form, the 'Deliverer' role is set to 'Yes'

Publics empêchés

To create a housebound profile for a housebound patron, click on the “Housebound” tab in their record.

From there, you can edit their housebound profile information.

Housebound form in a patron account, fields are Delivery day, Frequency, Preferred materials, Subjects, Authors, Referral, and Notes

  • Delivery day: choose which day (or “Any”) the patron prefers to receive their delivery.

  • Fréquence : choisir la fréquence à laquelle ils souhaitent recevoir leurs livraisons.

    Note

    The frequencies are managed through the HSBND_FREQ list of authorized values.

  • Documents préférés : saisissez des notes qui aideront le sélectionneur à choisir judicieusement les documents pour l’adhérent empêché.

    For example: books, dvds, magazines, etc.

  • Subjects: if the housebound patron has a preference for particular subjects, enter them here. This will help the chooser select interesting documents for the patron.

    For example: romance, cookbooks, thrillers, etc.

  • Authors: if the housebound patron has favorite authors, enter them here.

    For example: Danielle Steel, James Patterson, etc.

  • Referral: if the housebound patron has a referral, enter it here.

  • Notes : saisissez n’importe quelles notes qui pourraient aider le sélectionneur ou le livreur.

Cliquer sur le bouton “Enregistrer les modifications” pour sauvegarder le profil de public empêché.

Coordinating deliveries

To plan visits, go to the housebound patron’s record.

In their housebound tab, you will be able to create deliveries.

Housebound profile in a patron's file. Under the preferences (delivery day, frequency, preferred materials, etc.), there is a 'Deliveries' section, with a 'Add a new delivery' button

Click on “Add a new delivery”.

New housebound delivery form

Fill out the information :

  • Date: enter the date of the delivery.

  • Time: select a time of day for the delivery. The choices are morning, afternoon, or evening.

  • Chooser: select a chooser who will be in charge of selecting the materials for this housebound patron.

    Note

    This list is populated by the patrons having the chooser role.

  • Deliverer: select a deliverer who will be in charge of picking up the materials and bringing them over to the housebound patron.

    Note

    This list is populated by the patrons having the deliverer role.

Housebound profile in a patron's file. Under the 'Deliveries' section, there is a table with delivery information (date, chooser, deliverer, and action buttons)

Note

Choosers and Deliverers can be notified of planned deliveries via reports.

Example reports can be found in the SQL Reports Library at https://wiki.koha-community.org/wiki/SQL_Reports_Patrons#Patron_Characteristics.

Recalls history

If recalls are enabled, active and past recalls requested by the patron will appear in this tab.

The Recalls history page in a patron's file

From here staff members can see the status of each recall and manage them.

Authentification à 2 facteurs à l’interface professionnelle

Koha propose l’authentification à deux facteurs (2FA) pour la connexion à l’interface professionnelle.

This two-factor authentication uses a time-based one-time password (TOTP). A TOTP is a password can only be used once and is only valid for a limited time.

Users wanting to use the two-factor authentication must have an app to generate these TOTPs. Any authenticator app, such as Google Authenticator, andOTP, FreeOTP and many others can be used. Applications that enable backup of their 2FA accounts (either cloud-based or automatic) are recommended.

Activer l’authentification à deux facteurs avec la préférence système TwoFactorAuthentication.

Once this is done, the staff user must go to their account by clicking their username at the top of the page and clicking “My account”.

The user menu at the top of the page in the staff interface, the cursor is on the 'My account' option.

The user must then go to More > Manage two-factor authentication.

When two-factor authentication is enabled, the current logged in user has access to a 'manage two-factor authentication' option from the 'More' menu

The status should be “Disabled” when first going to this page.

The manage two-factor authentication page; the status is currently disabled; there is a button that says 'Enable two-factor authentication'

Click on “Enable two-factor authentication”.

A QR code will be presented. This code must be scanned with an authenticator app (see above for suggestions).

The manage two-factor authentication page; a QR code is presented with a field for a pin code underneath

Note

If the app doesn’t allow to scan QR codes, the page gives the credentials that can be entered manually (account, key, time-based).

Once the QR code is scanned, the app will return a time-based PIN code. The user must enter this PIN code in the PIN code field and click “Register with two-factor app”.

The status of the two-factor authentication will now be enabled.

Note

An email will be sent to the user’s email address to alert them that the two-factor authentication has been enabled on their account.

You can customize this message in the Notices and slips tool. The letter code is 2FA_ENABLE.

When this user tries to log in to the staff interface, they will have to enter their username and password, like always, but also a two-factor authentication code.

When two-factor authentication is enabled and a user has enabled it in their account, a two-factor authentication code field will appear after they have entered their username and password to log into the staff interface

The user must then open their authenticator app, generate a time-based one-time password and enter it in the field in order to log in.

Note

Alternatively, if the user doesn’t have the app handy, they can click on “Send the code by email”, which will send them an email with a time-based one-time password for them to use.

The email is based on the 2FA_OTP_TOKEN notice template, which can be customized in the Notices and slips tool.

Should the user wish to disable their two-factor authentication, they can go to their account in the staff interface, click More > Manage two-factor authentication and click “Disable two-factor authentication”.

The manage two-factor authentication page; the status is currently enabled; there is a button that says 'Disable two-factor authentication'

Note

An email will be sent to the user’s email address to alert them that the two-factor authentication has been disabled on their account.

You can customize this message in the Notices and slips tool. The letter code is 2FA_DISABLE.

Communiquer avec les adhérents

Koha offers several options for communicating with patrons, some of which have already been covered in this chapter.

OPAC notes

OPAC notes are added to the patron’s file through the add patron form or the edit patron form, in the “Library set-up” section.

'Library set-up' and 'OPAC/Staff login' sections of the patron form

They show up in the “Your summary” section of the patron’s online account in the OPAC.

'Messages for you' box in the patron's online account with a note saying 'This is an OPAC note'

In the staff interface, OPAC notes will be in the “Library use” section of the patron’s file.

Library use section of the patron's detail page

OPAC messages

OPAC messages are added to the patron’s file using the “Add message” button.

Row of action buttons at the top of the patron's detail page: Edit, Add guarantee, Change password, Duplicate, Print, Search to hold, Add message, Schedule pickup, and More

To leave a message that the patron will be able to see in the OPAC, choose « OPAC - Patron’s name » in the “Add a message for” field. Enter your message in the box, or choose a predefined message in the drop-down menu.

Pop-up modal for 'Add message' with the option 'Add a message for OPAC - Patron's name' chosen

Note

Predefined messages are added in the BOR_NOTES authorized value category

Once saved, the patron will be able to see the message in the “Your summary” section of their online account. The patron will also be able to see the date on which the message was added as well as the name of the branch. They will have the option to dismiss the message. This will hide the message from their OPAC account and mark it as read, but it will not delete the message.

'Messages for you' box in the patron's online account with a message reading "'Please bring a proof of address on your next visit to the library.' Written on 15/05/2023 by Centerville" and a dismiss button

In the staff interface, OPAC messages are shown on the patron’s detail page, at the top of the page just under the row of action buttons.

OPAC message appearing in the patron's detail page in the staff interface just under the edit buttons

It will also appear on the checkout page, to the right of the checkout box.

OPAC message appearing in the patron's checkout page to the right of the checkout box

If you need to edit the message, click the “Edit” button next to the message, edit the text and click “Save”.

Avertissement

If you edit a message that has been dismissed by the patron, it will stay as “Read” and the patron will not see your edit.

If the patron dismisses the message, a “Read” mention with the date will appear next to the message in the staff interface to inform staff members that this message was read by the patron.

OPAC message appearing in the patron's detail page in the staff interface just under the edit buttons, 'Read: 15/05/2023' is displayed next to the message

Advance notices and hold notices

If you have enabled the EnhancedMessagingPreferences system preference, you cat set advance notices as well as hold notices when adding a new patron or editing a patron.

Si vous avez paramétré la préférence système EnhancedMessagingPreferencesOPAC sur “Afficher”, les adhérents pourront modifier leurs préférences de notifications à partir de leur compte OPAC.

'Patron messaging preferences' section of the patron form

  • Item due: A notice on the day and item is due back at the library

  • Advance notice: A notice in advance of the patron’s items being due (the patron can choose the number of days in advance)

  • Hold filled: A notice when you have confirmed the hold is waiting for the patron, and when a curbside pickup is scheduled.

  • Item check-in: A notice that lists all the of the items the patron has just checked in

  • Item checkout: A notice that lists all the of the items the patron has just checked out and/or renewed, this is an electronic form of the checkout receipt

    Note

    If the RenewalSendNotice system preference is set to “Send”, this notice will be called “Item checkout and renewal”.

    For renewals, the notice sent is RENEWAL.

  • Interlibrary loan ready: A notice that is sent when an inter-library loan the patron requested has been fulfilled and is now ready for pickup.

    • Customize this notice by editing the ILL_PICKUP_READY notice in the Notices and slips tool

    • This option will only appear if the ILLModule system preference is enabled.

  • Interlibrary loan unavailable: A notice that is sent when an inter-library loan the patron requested has been cancelled because it was unavailable.

    • Customize this notice by editing the ILL_REQUEST_UNAVAIL notice in the Notices and slips tool

    • This option will only appear if the ILLModule system preference is enabled.

  • Auto renewal: A notice that notifies the patron that their checkouts have been automatically renewed, or if there was a problem with their automatic renewal.

  • Hold reminder: A notice that is sent a certain number of days after the hold has been filled, in order to remind the patron that they have to pick it up.

  • Interlibrary loan updated: A notice that is sent when an inter-library loan the patron requested has been updated.

    • Customize this notice by editing the ILL_REQUEST_UPDATE notice in the Notices and slips tool

    • This option will only appear if the ILLModule system preference is enabled.

Patrons can choose to receive their notices as a digest by checking the “Digest only” box along with the delivery method. A digest is a combination of all the messages of that type (so all items due in 3 days in one email) in to one email instead of multiple emails for each alert.

The delivery methods currently supported are:

  • Email

  • SMS (text messages)

  • Automated phone call system

  • Print

To generate the advance notices (advance notice and item due), you need to run the advance_notices.pl cronjob. Then, the process_message_queue.pl cronjob will send the notices or the gather_print_notices.pl cronjob will gather them in a nice file you can print out and send out via regular mail.

Notifications de retard

Les notifications de retard sont gérées dans Notifications & tickets et leurs conditions d” envoi sont gérées dans Paramétrage des relances.

Patrons cannot opt out of receiving overdue notices like they can other notices (such as advance notices or hold notices)

To generate the overdue notices , you need to run the overdue_notices.pl cronjob. Then, the process_message_queue.pl cronjob will send the notices or the gather_print_notices.pl cronjob will gather them in a nice file you can print out and send out via regular mail.