Hilfe und Support

Es gibt Community- und kostenpflichtige Support-Optionen, die Ihnen bei Koha helfen.

Community-Support

Der wichtigste Ort für Community-Support ist Mattermost Chat (erfordert die Erstellung eines Kontos).

Es gibt auch die Mailinglisten, die jedoch seit der Einführung von Mattermost Chat weniger aktiv sind.

Wichtig

Please don’t expect „instant“ answers and support when using the Koha Community support channels, such as Mattermost Chat and the mailing lists.

Community members are either:

  • voluntarily responding to your questions in their own time, or

  • using their work time (where they work for a library or a support vendor), and their employer generously allows them some time for providing community support and contributions.

It is also an international community, and is often (but not always) more active during the European and North American work day.

Consider working with a paid support provider if you have the resources and the need for a higher-level of support.